Terms and conditions

General terms and conditions of an online store are drawn up in accordance with the Consumer protection law, Electronic commerce market act and the Personal data protection act.

General terms and conditions deals with operations of the online store, rights of the user and the business relationship between the provider and the customer.

By placing an order for selected offers on our site, you agree to general terms and conditions for collaboration and purchase.

Terms of purchase on the online shop

Customers confirm that they are familiar with contents of Terms of business at lipicanaer.eu/en and that they agree with them.

Online sale at www.lipicanaer.eu/en is carried out by Lipican AER d.o.o., Sečovlje 19, SI-6333 Sečovlje, Slovenia.

The online shop lipicanaer.eu/en allows you to purchase panoramic flights online, which is evident from the display on the subpage. At lipicanaer.eu/en you can view our offer, flight information and prices . The terms of the purchase are determined in accordance with the Consumer protection act.

Ordering

An online purchase from the online store lipicanaer.eu/en stores the data of a customer’s purchase in our database. The protection of personal data is described below under a specific point.

When reviewing the offer, the user selects the possible date and number of passengers and then selects the option to continue with booking. Then a form is displayed in which user enters the necessary personal information and any note, and then goes to the choice of payment methods and finishes the purchase.

With the user’s confirmation and execution of the order, Lipican AER d.o.o. sends an email about confirming his/her order and an invoice.

Prior confirmation by Lipican AER, the order is reviewed and company reserves the right for refusal in the case that the service is no longer in stock, the service cannot be performed for justifiable reasons (such as weather conditions) or manifestly incorrect prices that may result from automated transmission errors , and about all the buyer will be informed as soon as possible. In the case of ambiguity, verification of information or assurance of accuracy of delivery, the company may call the customer at his telephone number which he has entered in the basket.

Lipican AER d.o.o. may, in the case of unsuitably weather conditions or other justifiable reasons, terminate the services on the day of the flight, and give a new possible date, which shall be notified to the customer as soon as possible.

The purchased service must be used by the customer within 12 months.

Purchase agreement between Lipican AER d.o.o. and the customer is concluded at the moment the seller confirms the order. From that moment on, all prices and other conditions are fixed and apply to Lipican AER d.o.o. as for the customer. The customer is the person with the information given at the time of placing the order. Changing customer information is not possible later. By placing an order, the customer guarantees the accuracy of the information and at the same time confirms the terms and conditions and he/she irrevocably and exclusively acknowledges and accepts it as an integral part of his order.

The confirmed order or contract is located in electronic form at the registered office of Lipican AER d.o.o., Sečovlje 19, 6333 Sečovlje.

The customer may obtain a copy of the contract by requesting it by e-mail at info@lipicanaer.com or by telephone at number +386 (0)5 672 25 45.

The costs associated with the use of the communication medium when ordering do not differ from the basic tariff.

Prices

All prices are in EUR and include VAT, which is clearly stated on the final invoice. Prices and other benefits (discounts …) are valid at the time of placing the order and are not pre-determined. Stated prices are valid only for purchases made through the online store lipicanaer.eu/en and for payment methods provided below.

Lipican AER reserves the right to daily changes of prices without prior notice.

If the price information is incorrect or the price changes during the processing of the order, Lipican AER allows the customer to withdraw from the purchase.

Payment method

At online store lipicanaer.eu/en are available following payment methods:

  • payment by bank transfer,
  • payment by credit card via PayPal.

If you pay by credit card online, in case of cancellation of an order or change of payment method please notify us at info@lipicanaer.com or at no. +386 (0)5 672 25 45 for lending the card or for refund.

Invoice

Upon purchase, the customer receives an invoice for purchased offers by e-mail.

The invoice contains details about the price and all costs associated with the purchase.

The buyer is obliged to check the correctness of the data prior to the award of the order, as objections given later will not be considered by Lipican AER.

Withdrawal from contract

Pravico do vračila kupnine v primeru uveljavljanja garancije in stvarnih napak natančneje urejajo določila zakona o varstvu potrošnikov.

The consumer has the right to withdraw from the contract without giving reasons within 14 days of the purchase of the service and to send a written notice of withdrawal within this period (the above applies only to natural persons who obtain the service for purposes outside their gainful activity).

In order to exercise the right of withdrawal, the consumer must inform the company Lipican AER doo, Sečovlje 19, SI-6333 Sečovlje via e-mail info@lipicanaer.com,, telephone: +386 (0)5 672 25 45, by unambiguous statement of their decision to withdraw these contracts / in writing by mail, fax or e-mail).

In the event of termination of the contract, the consumer shall bear the direct cost of returning the offer.

The company returns the purchase price within 14 days of receiving the notice of resignation. The company has the right to withhold the refund received until the goods have been returned or until the consumer has provided proof that they have been returned.

The right to a refund in the event of a warranty claim and material defects is more closely regulated by the provisions of the Consumer protection act.

Complaints and disputes

Lipican AER d.o.o. complies with applicable consumer protection legislation and will do its best to provide an effective complaints system.

In case of problems, the buyer can contact the company by telephone at +386 (0)5 672 25 45 or by email at info@lipicanaer.com.

The procedure for handling a complaint is confidential.

Lipican AER d.o.o. will confirm within five business days that it has received the complaint and will inform the buyer how long it will process it and inform it of the progress of the process.

Any dispute arising out of the use of the lipicanaer.eu/en online store between the buyer and Lipican AER d.o.o. will primarily be settled by mutual agreement between the parties. If this is not possible, the court of jurisdiction shall have jurisdiction over the dispute.

Lipican AER d.o.o. does not recognize any out-of-court consumer dispute resolution contractor as competent to settle a consumer dispute that could be initiated by a consumer under the Out-of-Court Consumer Dispute Resolution Act.

Protection of personal data

By entering into a purchase agreement, you consent to the storage and use of your personal information solely for the purpose of fulfilling the order (sending information materials, offers, invoices, news updates) and other necessary communication.

Lipican AER d.o.o. undertakes to comply with any personal data obtained in accordance with the Personal Data Protection Act (adequate protection against loss, destruction, forgery, manipulation and unauthorized access or discovery by third parties). Despite the proper technical and organizational procedures to protect the information we collect, Lipican AER d.o.o. it cannot rule out potential data misuse, since the Internet is an unpredictable medium despite security measures and security communication protocols.

The user is also responsible for the protection of personal data by ensuring the security of his / her username and password, as well as the proper original equipment of his / her computer, which is up-to-date and anti-virus.

For the purposes of Business Lipican AER d.o.o. collects the following user information: first and last name, address and place of residence, e-mail address, contact telephone number and other information entered by users into forms on the website lipicanaer.eu/en. Lipican AER is not responsible for the accuracy of user input.

About cookies and their use

The amended Electronic Communications Act (Official Gazette 109/2012; hereinafter ZEKom-1), which entered into force in early 2013, introduced new rules regarding the use of cookies and similar technologies for storing information or accessing information stored on the user’s computer or mobile device. Cookies are nothing new, the law has only interfered with the way users are informed and consented to their use of the site.

Basic informations about an online store service provider:

Name: Lipican AER d.o.o.
Adress: Sečovlje 19, SI-6333 Sečovlje, Slovenia
Website: lipicanaer.eu/en
Email: info@lipicanaer.com
Phone number: +386 (0)5 672 25 45
Complaints and disputes: info@lipicanaer.com
Online shop: lipicanaer.eu/en

Lipican AER d.o.o. reserves the right to change the terms and conditions of the online store at any time, however and without prior notice.